Frequently Asked Questions

Flipco is a new way of living that offers different types of stays (rooms, studios, and apartments), all carefully designed in buildings equipped with everything you need to enjoy your day-to-day life: gym, rooftop terraces with sunbeds and BBQ areas, workspaces, chill-out areas, a cinema room, and much more. A concept that combines the best of a hotel with the freedom of your own home.

We are in strategic city locations. Currently in Madrid (Retiro and Tetuán), with upcoming openings in Tres Cantos, and the IFEMA area. Each building has its own page on our website, with exact address and nearby services to help you settle in easily.

Professionals, digital nomads, students, or travelers—alone, as a couple, or with friends. Also, people who need temporary accommodation for work, study, or personal reasons. If you are looking for a comfortable, flexible, and easy-to-book stay, Flipco is for you.

At Flipco, you can stay from just a few days up to several months. We offer different types of accommodation with flexible stay options so you can find what best fits your needs.
You can also request information about your preferred apartment or room, and we will contact you with available options matching your time and length of stay.

We offer three accommodation types tailored to your lifestyle:

• Urban Flex: private apartments with large common areas, located in central areas. Perfect for short or medium stays, with full independence and all services included.
• Coliving: smaller buildings (from 8 to 33 rooms) with private bedrooms, private bathrooms, and a large shared kitchen. Ideal for those looking for community and a social environment. Minimum stay is one month and you can stay up to almost a year—perfect for courses, internships, or temporary work.
• Flex Spaces: similar to Urban Flex but located in quieter, well-connected areas. They share the same philosophy of flexibility and comfort, and you can book from a few days to several months.

Each building has its own style, but you will always find spaces designed for your well-being: coworking areas, gym, rooftops, laundry facilities, bicycle parking, and social areas where you can relax and connect. That’s Flipco. Check each building’s page for full details.

You’ll find studio-type apartments or ones with a separate bedroom, depending on the building. All apartments are furnished and equipped: 150×190 cm bed with storage, work area, living room with sofa and table, private bathroom with shower, fully equipped kitchen with basic utensils, and air conditioning/heating. Some have a terrace or balcony.

All rooms are ready to use: bed (from 120×190 cm to 150×190 cm) with storage, study/work area, wardrobe and storage space, private bathroom with shower, and air conditioning/heating. Some even have a terrace or balcony.
Upon arrival, we provide a duvet, bed linens, and towels for use during your stay.

Yes, we offer adapted accommodations for people with reduced mobility. Just let us know your needs when booking and we will help you choose the best option.

Some buildings have their own parking. Each building’s page indicates if parking is available, and our team can inform you about availability and cost, which varies depending on the length of your stay.

Everything is included in the price: utilities (water, electricity, gas), high-speed Wi-Fi, regular cleaning, maintenance, and access to common areas. Check each building’s page for specific details or contact our team for more information.

Yes. In Coliving, common areas are cleaned daily. In Urban Flex and Flex Spaces, apartments are cleaned based on length of stay.

We organize events and activities so you can meet other residents if you wish. And if you prefer your independence, you can also enjoy your own space with total privacy.

Rates depend on the type of accommodation and length of stay. All rates are transparent, all-inclusive*, and with no hidden costs. Check each building’s page for current availability and prices.

*Laundry is included only in Coliving. In Urban Flex and Flex Spaces, it is pay-per-use.
Parking is subject to availability and additional cost.

For short stays (days or weeks), you can book online and pay the full amount at the time of booking. For long stays (months), you can send a booking request and our team will contact you within 72 hours with all available options: in-person visit, video call, or direct booking. We will then send you the offer for signature and reservation confirmation.

For long stays, in addition to an identity document, we may request proof of income, employment contract, or proof of enrollment in studies. Our team will let you know if this applies to your case.

Yes, for long stays an accommodation agreement is signed according to the length of your stay. The entire process is digital and very simple: you can review and sign it online, without paperwork. For short stays, confirmation of the reservation and payment is enough.

Depending on the type of accommodation, we accept cards, bank transfers, and, for Coliving stays, direct debit for recurring payments. If you have a special case, contact our team and we will review your personal situation.

As long as there is availability and no prior blocking, we can review your case. In any case, it’s best to always contact our team for any changes or questions about your contract or stay.

Standard check-in is from 3:00 pm and check-out until 12:00 pm. If you need early check-in or late check-out, you can request it when booking, and we’ll do our best to accommodate you depending on availability.

Depending on the building, check-in may be assisted by our reception team or via digital access with codes and smart locks. You will receive all information prior to arrival for a quick and hassle-free entry.

For now, we do not accept pets in our current locations, but we are working to make our upcoming buildings pet-friendly. We love animals and want Flipco to be their home too.

Yes, you can have visitors as long as you respect maximum occupancy and each building’s house rules. We love that you share your Flipco experience while respecting others’ rest.

No, all our apartments and indoor areas are smoke-free. Some buildings have designated outdoor smoking areas, always to be used respectfully and kept clean.

You can invite friends and have small gatherings, as long as they do not disturb other residents and take place in designated areas. Large parties are not allowed, but don’t worry—Flipco organizes its own events and activities so you can enjoy the atmosphere.

Our team is available to help you at all times. If you are staying in Coliving, you can contact us directly through the Flipco webapp. If you are staying in Urban Flex or Flex Spaces, you can go directly to the building’s reception.

If something gets damaged, let us know as soon as possible and our maintenance team will resolve it quickly. Normal wear and tear is covered; if it’s due to misuse, we’ll review it with you to find the best solution.

You can contact our team via the Flipco website, by calling +34 919 03 69 58 or emailing hola@flipcoliving.com. We will help you with any questions, find the perfect accommodation for you, and guide you through the booking process.

If you are a Coliving resident, you can contact us directly via the Flipco webapp to report issues, request services, or resolve any queries.
If you are a guest of Urban Flex or Flex Spaces, you can go directly to the building’s reception, where our team will be happy to assist you.